Privacy policy

ast updated: 7 March 2026

Cazner Pty Ltd (ABN 39 648 003 570), trading as Dogsy & Co ("we", "us", "our", "Dogsy & Co") operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Dogsy & Co is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information", we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support enquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
  • Pet information including pet name, breed, age, photo, medical notes, microchip number, and any other details you choose to enter into a QR Smart Pet ID Tag pet profile. This information is voluntarily provided by you and is made publicly accessible via the QR code on your pet's tag.
  • Geolocation data collected when a third party scans a QR Smart Pet ID Tag and chooses to share their GPS location via the scan alert feature. This location data is collected with the scanner's explicit consent and is transmitted to the pet owner via email notification.
  • Scan event data including the date, time, and approximate location of QR Smart Pet ID Tag scans, as well as any optional message a scanner provides.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, create a pet profile, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From third parties who scan a QR Smart Pet ID Tag including GPS location data and optional messages provided with their explicit consent via the scan alert feature;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfil your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customised shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
  • QR Smart Pet ID Tag Services. We use your pet profile information to display your pet's details on a publicly accessible profile page when the QR code on your pet's tag is scanned. We use scanner location data and messages to send you scan alert email notifications when your pet's tag is scanned. We use scan event data for analytics, troubleshooting, and service improvement purposes.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, to detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, to protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
  • With third-party email service providers (such as Resend) to deliver scan alert notifications to pet owners when their QR Smart Pet ID Tag is scanned. These notifications may include the scanner's GPS location and optional message.
  • With business and marketing partners to provide marketing services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

QR Smart Pet ID Tag — Data Practices

This section applies specifically to data collected in connection with the Dogsy & Co QR Smart Pet ID Tag system.

Pet Profile Data (Tag Owners)

When you purchase and activate a QR Smart Pet ID Tag, you may create an online pet profile containing information such as your pet's name, breed, age, photo, medical notes, and your contact details. By creating a pet profile, you acknowledge and consent to the following:

  • The information you enter into the pet profile will be publicly accessible to anyone who scans the QR code on your pet's tag. No login or authentication is required for a scanner to view this information.
  • You are voluntarily choosing to make this information public for the purpose of pet identification and recovery.
  • You should only include information you are comfortable being publicly visible to any person who scans the tag.
  • Dogsy & Co is not responsible for how any third party uses, copies, screenshots, or distributes information obtained by scanning your pet's tag.
  • You may update or remove your pet profile information at any time by logging into your account on our website.

Scanner Data (People Who Scan a Tag)

When a person scans a QR Smart Pet ID Tag, the following may occur:

  • The scanner may view the pet's publicly accessible profile information without providing any personal data.
  • If the scanner chooses to use the "Alert Owner" feature, they will be asked for explicit consent to share their GPS location. Location sharing is entirely voluntary.
  • If consent is given, the scanner's GPS coordinates and any optional message they provide will be transmitted to the pet owner via email. This location data is used solely for the purpose of that one-time scan alert.
  • We do not permanently store scanner location data on our servers. Location data is transmitted to the pet owner and to our email delivery service for the purpose of sending the notification.
  • We may retain anonymised scan event data (such as the date and time a tag was scanned) for analytics and service improvement purposes.

Data Retention for QR Tag Data

  • Pet profile data is retained for as long as you maintain an account with us, or until you delete the information. We may also delete pet profile data if we discontinue the QR Functionality.
  • Scanner location data is transmitted in real time via email and is not permanently stored on our servers.
  • Scan event logs may be retained for a reasonable period for analytics and troubleshooting purposes.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you.

To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. You may exercise certain rights with respect to your personal information processed by Shopify via the Shopify Privacy Portal.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.

Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of 18. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security". In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you, including to serve interest-based advertising. Our website uses cookies that are necessary for the site to function, as well as analytics cookies and marketing cookies.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Services.

For more information about how Shopify uses cookies, please visit Shopify's Cookie Policy.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law.

Australian Privacy Law

Dogsy & Co is operated by Cazner Pty Ltd (ABN 39 648 003 570), an Australian company. We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

Under the Privacy Act, you have the right to:

  • Request access to the personal information we hold about you;
  • Request correction of any personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading;
  • Make a complaint about our handling of your personal information.

If you wish to exercise any of these rights, please contact us using the details below. If you are not satisfied with our response to a privacy complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

International Transfers

Please note that we may transfer, store and process your personal information outside of Australia. Our Services are hosted by Shopify, which operates servers in multiple countries. Your personal information may also be shared with third-party service providers (such as payment processors and email delivery services) located outside Australia.

Where we transfer personal information outside Australia, we take reasonable steps to ensure that the recipient handles your information in a manner consistent with the Australian Privacy Principles.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. We will respond to your complaint within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:

Cazner Pty Ltd trading as Dogsy & Co
ABN: 39 648 003 570
Address: 18 Austral Avenue, North Manly NSW 2100, Australia
Email: hello@dogsyandco.com
Phone: +61 419 242 399

For the purpose of applicable data protection laws, we are the data controller of your personal information.